Keeping Kountourd respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, booking a consultation, or receiving our services.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used and shared, and the choices available to you.

1. Information We May Collect

Depending on how you interact with Keeping Kountourd, we may collect information such as:

• Your name

• Email address

• Phone number

• Appointment and booking information

• Services you are interested in

• Information you voluntarily provide through consultation, intake, or contact forms

• Treatment preferences and areas you would like to focus on

• Payment or transaction information processed through our payment providers

• Communications between you and Keeping Kountourd

• Photographs or before-and-after images, where you have specifically agreed to their collection or use

• Website usage information such as device type, browser type, pages visited, and general interaction with our website

We aim to collect only information reasonably necessary for the purposes explained to you.

2. How We Use Your Information
We may use personal information to:

• Respond to questions and inquiries

• Schedule and manage consultations or appointments

• Provide and personalize services

• Communicate appointment confirmations, reminders, or changes

• Maintain appropriate client and service records

• Process payments

• Provide customer service

• Improve our website, services, and client experience

• Send promotional communications where you have provided consent

• Meet legal, regulatory, accounting, or safety requirements

• Protect Keeping Kountourd, our clients, and our website from fraud, misuse, or security threats

We will not use personal information for a materially different purpose without obtaining appropriate consent where required.

3. Consultation and Treatment Information
Because our services are personalized, you may choose to provide information about your goals, areas of concern, previous treatments, or other information relevant to determining whether a service may be appropriate for you.
This information is used to provide a more informed and personalized client experience and is handled with additional care because of its potentially sensitive nature.
Please only provide information that is relevant to your consultation or service.

4. Before-and-After Photographs
Keeping Kountourd may take photographs to document treatment progress.
Before-and-after photographs will not be publicly used for advertising, social media, website content, or promotional purposes unless appropriate permission has been obtained from the client.
Where consent is provided, the permitted use of photographs may be explained separately through a photo or media consent form.
Choosing not to authorize promotional use of photographs will not prevent you from receiving services.

5. Consent
Where required, Keeping Kountourd will obtain your consent before collecting, using, or disclosing your personal information.
The type of consent required may depend on the nature and sensitivity of the information and the purpose for which it is being collected.
You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or operational limitations.

6. How We Share Information
Keeping Kountourd does not sell or rent your personal information.
We may share limited information with trusted service providers where necessary to operate the business, including providers that assist with:

• Website hosting

• Online appointment scheduling

• Payment processing

• Email or SMS communications

• Customer relationship management

• Website analytics

• Data storage or business administration

Service providers may only receive information reasonably necessary for the services they provide.
We may also disclose information when required or permitted by law, to respond to lawful requests, or when reasonably necessary to protect the rights, safety, or property of Keeping Kountourd or others.

7. Payments
Payment information may be processed through third-party payment providers.
Keeping Kountourd may not directly receive or store complete credit or debit card information when payments are processed through these providers.
Payment providers process information according to their own privacy and security practices.

8. Website Analytics and Cookies
Our website may use cookies or similar technologies to help the website function, understand how visitors use the site, remember preferences, and improve performance.
Depending on the technologies used, cookies may collect information such as:

• Browser and device information

• Approximate geographic region

• Pages visited

• Time spent on pages

• Referral source

• Website interactions

You may be able to control or disable certain cookies through your browser settings or any cookie controls provided on our website.
Disabling some cookies may affect how certain website features operate.
9. Marketing Communications

If you choose to receive promotional emails, text messages, offers, or updates from Keeping Kountourd, we may use the contact information you provided for those purposes.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Transactional communications relating to appointments, purchases, or existing services may still be sent where necessary.

10. How We Protect Your Information
Keeping Kountourd uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
The level of protection used will depend on the sensitivity of the information.
However, no electronic storage or internet transmission system can be guaranteed to be completely secure.

11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary to:

• Provide services

• Maintain appropriate business and client records

• Meet accounting or legal requirements

• Resolve disputes

• Enforce agreements

• Fulfill the purposes for which the information was collected

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

12. Accessing or Correcting Your Information
You may request access to personal information that Keeping Kountourd holds about you and may request corrections if you believe the information is inaccurate or incomplete.
We may need to verify your identity before processing an access or correction request.
Certain information may be exempt from access where permitted by law.

13. Children and Minors
Keeping Kountourd's website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required.
If you believe personal information relating to a minor has been provided improperly, please contact us.

14. Third-Party Websites and Platforms
Our website may contain links to third-party websites or services, including booking platforms, payment providers, or social media platforms.
Keeping Kountourd is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
15. International Service Providers
Some technology or service providers used by Keeping Kountourd may store or process information outside Alberta or Canada.
Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed or stored.
We take reasonable steps when selecting service providers that handle personal information on our behalf.

16. Changes to This Privacy Policy
Keeping Kountourd may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.
The updated version will be posted on this website with a revised “Last Updated” date.

17. Contact Us
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a privacy-related concern, please contact:
Keeping Kountourd
Attention: Privacy Officer / Dani